Privacy Policy

Last Updated: 1 August 2025

This Privacy Policy outlines how Mosaic Funeral Home (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information in accordance with South Africa’s Protection of Personal Information Act (POPIA), the Electronic Communications and Transactions Act (ECTA), and applicable global privacy standards such as the GDPR.

1. Information We Collect

We may collect the following types of personal information:

  • Full names
  • Contact information (phone number, email, address)
  • Identification details (e.g. ID number or death certificate info)
  • Client preferences and service details
  • Website usage information through cookies (for analytics purposes)

2. How We Use Your Information

Your personal information is used for the following purposes:

  • To provide funeral, cremation, or related services
  • To communicate with you regarding services or support
  • To comply with legal and regulatory requirements
  • To improve our services and user experience

3. Sharing of Information

We do not sell or rent your personal data. We only share your information with:

  • Government departments (e.g. Home Affairs) for legal documentation
  • Reputable service providers directly involved in your requested services
  • Legal entities when required by law

4. Data Security

We implement strict technical and organisational measures to safeguard your personal data. All sensitive information is stored securely and accessed only by authorised personnel.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Withdraw consent at any time (subject to legal obligations)
  • Lodge a complaint with the Information Regulator

6. Cookies & Analytics

We use cookies to improve your browsing experience and track usage statistics through tools like Google Analytics. By using this website, you consent to the use of such cookies. You can disable cookies in your browser settings if preferred.

7. Third-Party Links

This website may contain links to external sites. We are not responsible for their privacy practices or content. We encourage you to read their privacy policies separately.

8. Updates to This Policy

We reserve the right to update this policy when necessary. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact us:

Email: office@mosaicfunerals.co.za
Phone: 082 818 5890
Address: 315 Andrew Zondo Road, Amanzimtoti, 4126, KwaZulu-Natal, South Africa

10. Information Regulator – South Africa

If you believe we have infringed your privacy rights under POPIA, you may contact:

Information Regulator (South Africa)
Email: complaints.IR@justice.gov.za
Website: https://inforegulator.org.za

By using this website, you acknowledge and agree to this Privacy Policy.